When you open the app, you will see a window for entering your "username" and, below that, a field for "password". Scroll down and you will see three buttons: "log in", "create new account", and "create parent account" — click on "create parent account".
Next, enter a "username" — this can be anything you choose, but please note: do not enter your email address here. The email address recorded in the school’s ISP system (myISP/Veracross) should be entered in the "email address" field.
Then, create a password and re-enter the same password for confirmation.

How do I activate my account?

I did not receive an activation code, where do I find it?

I entered the activation code but I still can not log in, how do I log in?

Which email address should I use?

Where can I find my username?

When I logged into the app, I can only see one child, where can I find my other children?

How do I find my children’s account?

Can I have multiple children on one account?

Can the Aramark app be accessed from two different email addresses, so both parents can use it independently?

I forgot my password, how can I create a new one?

I forgot my username, how can I recover the username?

I forgot my username, how can I create a new one?

How do I know when I am logged in or logged out?

3. How to credit the account(s)

How do I deposit money into my child’s/children's accounts?

You will find the ‘Deposit’ button by clicking on the user icon in the top right corner.

Please note: the payment gateway currently accepts all credit/debit cards except for those from the following regions: the United States, the Caribbean, and Latin America. Aramark have submitted a request to accept all countries, but this will not happen immediately as we are waiting for confirmation from the bank.

Can I top up my child’s account in cash or by card at school?

What happens if my child’s account runs out of credit?

If your child’s Aramark account balance falls below the cost of a lunch (150 CZK), they will not be able to receive a regular meal, as the system cannot operate with insufficient or negative balance. Please ensure the account always has enough funds to cover both the lunch service and any additional Café purchases.

While ISP will never allow a student to go without food, if the balance is insufficient, your child will be provided with a sandwich and fruit instead of the regular lunch. This alternative will only be available during the first week of school.

How can I set up balance notifications?

By default, the Aramark app sends automatic email alerts when an account balance falls below 500 CZK. You can adjust this threshold in your profile under Low Account Balance Notifications and set your preferred minimum balance amount - or opt out of automatic notifications if you wish (not recommended).

Key points to note:
Balances are checked daily at 7:00.
If the balance is below your set threshold and notifications are enabled, you will receive an email from noreply@aramark.cz. The time of sending is recorded.
If the balance is not topped up, a reminder email will be sent once a week, beginning on Friday, 15 August.
Once you top up and your balance rises above the threshold, the notification cycle resets.
If the balance drops below the threshold again, a new email notification will be sent.

What should I do if the message “You do not have permission to access this page” appears in the app and, for example, I cannot see the transaction history?

My account got blocked, what do I do?

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